Welcome to Heretaunga, the area renowned for its rich and fertile landscape that is sustained by its life-giving dews and waterways. Welcome to Heretaunga, whose beauty is observed by the sharp eye of the harrier hawk; a landscape rich in history and with an esteemed legacy of caring and providing for its inhabitants.

Taitara Mahi - Service Desk Technician 
Permanent, full-time  

Are you passionate about delivering quality IT services and helping people?

We’re looking for a proactive, customer-focused Service Desk Technician to join us in supporting Hastings District Council’s IT needs. This role is essential in ensuring our Council’s IT systems and solutions continue to run smoothly and our users have the support they need, when they need it.

As a Service Desk Technician, you will be responsible for delivering exceptional IT support. Key duties will include; troubleshooting & resolving technical issues, fulfilling service requests and configuring, deploying & managing IT assets. You’ll be an integral part of our Information Management & Business Transformation (IMBT) team, handling everything from incident management to playing a key role in IMBT projects and promoting best practices in cyber security.

Ōu wheako –about you:

The successful candidate will ideally have:

• A recognised industry qualification or relevant industry experience.
• Familiarity with Microsoft enterprise environments including Windows operating systems, Active Directory and 365 administration tools.
• Strong troubleshooting skills across a variety of hardware & software solutions.
• Effective time management skills with the ability to prioritise tasks and meet deadlines.
• Excellent verbal and written communication skills with a commitment to customer service.
• A composed and professional demeanour, with the ability to perform effectively under pressure.

We’re looking for someone who is adaptable, proactive, and always ready to help. You’ll be part of a supportive team dedicated to empowering our staff to support the community.

Located in the heart of Ngāti Kahungunu, the Hastings district and Hawke’s Bay offer an enjoyable environment in which to live, work, and play. We are an equal-opportunity employer and we value diversity. Are you ready to make a difference in your community?  

Apply now and be part of our journey!